With the exception of vacuum cleaners, Miele sell their domestic appliances direct to consumers through carefully selected Miele Chartered Agents, chosen for their advocacy and adherence to the Miele philosophy of ‘forever better’.

 

Miele vacuum cleaners are available exclusively through selected electrical retailers, whereas the commercial equipment and the cleaning and disinfecting range are sold both direct to the end consumer and through selected specialised partners.

 

Miele operate their own service organisation from their premises in all states and, in addition, have appointed service agents in all states who attend regular service training sessions to ensure that a high service standard is maintained at all times.

 

The growth of Miele in Australia has led to the establishment of Miele Galleries – the first launched in Melbourne – where customers can see, use and experience Miele in a relaxed, realistic lifestyle environment. They are invited to product launches and special events and encouraged to join cooking classes to really get to know the capabilities and features of the products they are considering.

 

The Miele motto of ‘forever better’ is stringently applied to everything Miele approaches; not only to the Miele product itself, but also to the standard of customer service and the personal conviction of Miele employees across Australia.